Courteous, Professional, and Pleasant
We are writing to express our very positive reaction to our experience with The Roof Authority. We were envisioning a ‘nightmare’ as the roof was replaced, but as it turned out, we had NO complaints about the entire process.
Every night when the workers left, they cleaned up and made the site presentable. All of the crew were courteous, professional and pleasant. They accommodated cars moving in/out of the garage, local deliveries and many questions. There were a number of finishing items on our open issues list. These were all handled with an attitude of getting everything completed to our satisfaction.
If the quality of the replacement comes close to the quality of the team of workers, then we will have lived through a top-notch new roof experience.
We can’t say enough about Rob Moore. His follow through, his almost daily telephone calls or in-person visits explaining what has or is about to happen were very reassuring. We typically dion’t need a lot of hand-holding, but it was comforting to be kept informed as to what was going on and Rob did a superb job.
We are very satisfied customers of The Roof Authority and will be happy to endorse your company to future prospects.